Frequently Asked Questions

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q:  How long will it take for my order to be shipped?
A: All orders are processed 5-7 business days after your payment has cleared.  Paypal clears immediately.  If your order is received by noon EST it should be processed the same day.

Q: What are your shipping costs?
A: FREE standard ground shipping either by Fedex or UPS on all regular sized merchandise shipped in the continental United States.


Q:  What should I do if my merchandise is damaged when it arrives?
A:  Please inspect your package as soon as it arrives, for any signs of obvious shipping damage. If damage has occurred to the contents, call us toll free, or Email us with your invoice number, a phone number where you can be reached and an explanation of the damage.  We may ask you to take and forward us digital pictures of any damage.


Q:  How do I care for my dried floral arrangement?
A:  Because your wreath is made from natural materials no two look exactly the same.  You will have a wreath that is completely unique, like no other.
If your wreath is designed for indoor use, it needs to be kept away from direct sunlight, heat, high humidity or moisture. To preserve its unique beauty, please avoid displaying in areas where these conditions are present.
Your new arrangement has been designed and handcrafted fuller than the design calls for taking in to consideration shedding and breakage during shipment.  Some shedding and breakage should not take away from the beauty of your wreath. To remove your wreath from the shipping box carefully cut the plastic ties and gently lift wreath from box. Hang and enjoy.

The 2 worst enemies of dried flowers are direct sunlight and humidity. Flowers will naturally fade over time, but many people appreciate the subtle muting of colors. Dust that naturally accumulates on your arrangement can be removed with a spray dried and silk flower cleaner. 

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